Essential
Job Functions
1. Offers impeccable customer service to tanning customers
visiting or calling into Tropical Isle Tanning Salons.
2. Sells Tanning Services, related lotions & merchandise. Deals
with Credit Card and Cash sales.
3. Performs regular cleanup duties after tanning sessions are
completed, as well as periodic tanning room, workstation and general
store cleanup duties. Duties include but are not limited to laundering
and folding of towels, dusting, and bathroom clean up detail.
4. Assists with and attends promotional events.
5. Conducts periodic inventories of retail sales items and
assists with periodic audits.
6. Performs other related duties as assigned by supervisors
or management.
7. Attends regular training, store and company meetings.
Education & Experience
High School graduate degree preferred with
a minimum of 1 year of progressively responsible customer service.
Proven success in customer relationship management. Previous experience
in Tanning Services Retail Sales a plus.
The statements herein are intended to describe the general nature
and level of work being performed by employees assigned to this
position.
They are not intended to be a construed as an exhaustive list of
all responsibilities, duties, and skills required of personnel so
classified. |
Knowledge,
Skills, & Abilities
1. Demonstrated ability to be a good communicator, and provide
high-level customer service support.
2. Excellent verbal communication skills, including organization,
detail and interpersonal skills.
3. Demonstrate retail sales/customer service skills, including
prioritizing tasks with multiple and often competing deadlines, and
ability to work under pressure.
4. Proven ability to deliver detail-oriented customer service
and work with customer relations management (CRM) database systems
and
Point of Sale s systems (e.g., keep contact logs, conversation notes,
implement follow-up flags, deal with inventory).
5. Ability to work independently, to work under supervision,
and to work in a team-based and goal oriented environment.
6. Skilled with the PC and Microsoft Office, Specifically Word
and Excel.
7. Skill in operating various office equipment, such as personal
computer, calculator, copy machine, facsimile machine, and telephone
system
8. Ability to maintain confidentiality
9. Ability to communicate with employees, vendors and other
contacts in a courteous and professional manner.
10. Ability to maintain schedules.
11. Ability to present oral and written reports.
12. Ability to prioritize multiple tasks.
13. Ability to use considerable judgment and initiative required
to establish work procedures.
14. Ability to make decisions in accordance with established
policies and procedures.
15. Ability to work comfortably with diverse populations, with
sensitivity to issues concerning Tanning services.
16. Ability to perform routine bending/stooping while cleaning
and filing.
17. Ability to perform routine twisting/reaching while working
the computer desk.
18. Ability to perform routine walking/standing during course
of day.
19. Ability to hear and speak well enough to converse over
telephone 100% of the time.
20. Ability to see well enough to use compute efficiently and
read computer reports and correspondence 100% of the time.
21. Ability to work evening and weekend hours as necessary.
22. Ability to be flexible in scheduling work hours.
23. Ability to actively participate in the operational tasks
of running a Full-Service Tanning Salon Operation. |